Lay-Buy FAQ's

CUSTOMER QUESTIONS & ANSWERS QUESTIONS

ANSWERS

Checkout

Is it safe & secure

All LAY-BUY payments are automatically setup in PayPal

Can customer select the down-payment % they want to pay

Customer is presented with a dropdown to select the down-payment they want to pay

Can customer select how many months they need to pay-off the balance

Customer is presented with a dropdown to select how many monthly instalments

Cost

Are there any ongoing costs

No ongoing costs - only a once-off 1.9% admin fee, payable to Lay-Buys

Are there any interest charges

No interest charges ever

Are there any late fees

No late fees ever

Post Order

When do I receive the goods

Customer receives their goods after their final payment

How are Lay-Buy instalment payments paid

Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup

How do I ensure all Lay-Buy instalment payments are paid

Customer to ensure there is always funds available

Can a customer manually make payments towards their Lay-Buy order

No - all Lay-buy payments are automated via a recurring profile in your PayPal setup

Can a customer settle a LAY-BUY earlier

Yes - please contact store to revise payment plan. Customers cannot revise themselves

Can a customer change the amount of months on their LAY-BUY payment plan

Yes – please contact store to revise payment plan. Customers cannot revise themselves

What happens if a payment is missed

PayPal will then auto attempt again in 5 days, two more times

Is the customer and merchant told about a missed Payment

Yes, PayPal send an email notification to both parties

How does a customer catch up a missed payment

Seller will invoice customer for missed payment, and move status in SHOPIFY to paid

Can a customer see their payment plan

Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments