A Complaint Letter From Someone

by John Paul Gomez | April 08, 2011 | 4 Comments

I always say to my wife that if I ever find a toothpaste with a Freemason's mark on it, I'd buy it and will never let any other toothpaste touch my mouth again. Why? It's because of this one word- Trust.

My story begins this morning. Our eldest have just left the house for school and our baby is still asleep. I no longer have to worry about getting late to work anymore because I quit my day job just a couple of days ago. So I decided to check my morning emails.

"You should not make money out of being a Freemason. This is not allowed."

I usually get very excited each time I get an email from someone, especially if the email was sent through our website. But this one is different. The subject says "complaint", it wasn't signed and the email address that the complainant have provided is not a valid one (d@i.am). The message reads "You should not make money out of being a Freemason. This is not allowed."

I was taken aback. The comment did not make me angry but it did hurt me a lot. I wanted to be heard and explain how this business came to be but how? The writer of the email didn't leave a name not even a valid email address. The writer was very quick to judge and I wasn't afforded the benefit of the doubt; and for that I can honestly assume that the writer is most definitely NOT a Freemason and is probably just another jealous businessman.

To d@i.am, if you are reading this, I want you to consider the following:

I believe in the quality of my creations. I wear them myself.
Only a few members of my own Lodge knows that I am in this business.
I don't go out visiting other Lodges to promote this business.
I don't sell ties to Masons in our district
I have donated neckties to members of our Lodge and to certain Lodges for charity purposes
Quite a number of our previous customers have asked me to send them my promotional materials so they may help promote my business but I always decline- my typical excuse is either a problem with the printer or that I have forgotten to include the brochure, etc.

Now it goes back to the toothpaste. If you know that your neighbor makes and sells toothpaste, would you still prefer to buy your toothpaste from mega corporations who don't know you, who doesn't care about you, who uses cheap labor and cheap raw materials so they may increase their bottom line, whose CEO is so busy and detached that the chances of you talking to him directly is somewhere next to impossible... would you still prefer to use the toothpaste from a soul-less entity over the one that is produced by someone who has the potential to be your friend? That's something for you to think about.

S&F,

JPG

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4 Comments

Florin G. said:

My Brother,
I second Alex in his statements regarding the quality of materials and the professional craftsmanship of your creations. I will continue to buy your ties. I did a lot of browsing before finding your website and decided to give it a try; the outcome has exceeded my expectations. keep up the good work, We do not pay my brother the freemason but the creation of an artist.

SF from Ottawa

April 15, 2011

John Paul Gomez said:

Bro. Christian and Bro. Alex, thank you so much for the kind words.. Much appreciated!

April 11, 2011

Alex said:

My Brother,

mason or non-mason alike, you’ll never please everyone. Having owned a few of your ties, I am beyond satisfied and pleased with your product. The quality of materials and the professional craftsmanship cannot fully be shown in images. I will continue to buy your ties. As Bro. Atzinger said, we will chose whether or not to buy your product. My only complain is that you don’t have everything i want… read my first line. But, What you have, are amazing. Brother, good job. I await for you to expand and have every tie i could ever possibly want and for you to please everyone… which will not happen. In the meantime, I commend your innovation, your ideas and the fact that you will not sacrifice quality for cheap materials. You have in me a Brother and a extremely satisfied customer for years to come.

alex

April 08, 2011

Christian Atzinger said:

I agree with Mr John Doe that you shouldn’t make money from being a freemason. But you don’t your a business owner that provides a quality product for anybody to choose or not to choose to buy. Maybe of you went around to all the lodges selling them to only mason at lodge. But I never met a man and couldn’t see any brother do that. Anyway… Keep making your fine products and the rest of us will choose

S&F
Christian Atzinger /G\

April 08, 2011